Job Title: National Broker Coordinator
Location: Long Beach, CA
Zip Code: 90804

Description:

POSITION SUMMARY:
This position is responsible for assisting National Broker Advisors and National Sales Managers for the Molina Medicare Advantage products. Manage new broker applications, enrollment forms, commissions, educating on plan benefits in all markets and making sure CMS requirements are being met in these processes.

RESPONSIBILITIES
Broker enrollments - Receive new member enrollment forms from Broker Agents for processing, and make sure it was completely filled out. Enter enrollment information into Salesforce.com with the appropriate Broker ID# on a National Level. Scan the enrollment application and email to Member Services for processing. Upload original documents to Sharepoint and Salesforce.com for CMS archival requirements.

Broker Agent Applications - Receive Broker application and make sure it was completely filled out. Make sure all licenses are current with State Department of Insurance, and has a proper E&O insurance policy. Enter the Broker Agency information into Cratchit.net to appoint the agency for selling Molina Insurance. Send for a background check on each individual agent verifying there are no criminal activities that would prevent Molina from appointing them to sell. Once cleared on background, enter the agent's information in Cratchit.net for appointment to sell for Molina. Enter Broker and Agent information into Salesforce.com for reporting purposes on a National Level. Send welcome/denial letters to all approved/disapproved Brokers through Salesforce.com. Upload original documents to Sharepoint and Salesforce.com for CMS archival requirements.

In-bound phone calls - Develop and maintain single point of contact by answering inquiries from National Brokers regarding application submittals, charge backs, commissions, Medicare Advantage products, and supply requests and fulfillment.

Broker Trainings -- Prepare all materials, Medicare and Marketing 101, and State specific benefits, for Broker Trainings to assist in facilitating the training for broker agents.

Perform ad hoc administrative duties as needed,

EDUCATION
REQUIRED: High school diploma or GED.
PREFERRED: Associate degree or completion of some college level courses preferred.

EXPERIENCE
Required:
The chosen candidate must have healthcare industry experience, with a background working with databases. Solid computer proficiency and excellent communication skills are also required. Previous telephonic customer service experience is preferred. Background working in a fast-paced environment. Experience gained working as an administrative assistant in a sales environment would be beneficial.

Preferred:
Experience working with Medicare and Medicaid insurance plans. Knowledge of CMS marketing guidelines.

SPECIAL SKILLS AND KNOWLEDGE
? Bilingual skills (English & Spanish) required in CA. Preferred in other health plans
? Talking knowledge of Medicare regulations and/or managed healthcare a strong plus.
? Excellent customer service & telephonic skills; ability to respond clearly & accurately to questions.
? Excellent sales, communication, listening & consultative skills
? Strong interpersonal & organizational skills
? Ability to work independently, take initiative & follow through on assignments.
? Ability to multi-task while maintaining attention to detail.
? Proficient in Word, Excel, PowerPoint and Outlook.

Complies with workplace safety standards.

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